Privacy Policy
Last updated: 10 September 2026
Website: https://nooreveda.com/
Brand: Noor’ E Veda
Noor’ E Veda (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit or shop on https://nooreveda.com/, why we collect it, how we use and protect it, and the choices available to you.
By accessing our website, creating an account, placing an order, joining our mailing list, or contacting us, you agree to the practices described here. If you do not agree, please do not use the website or share personal information with us.
This Policy should be read with our Terms & Conditions and Refund and Returns Policy.
1. Who We Are
Noor’ E Veda is a handcrafted Ayurvedic bath-and-body brand offering small-batch soaps, bath salts, facial bombs, and curated hampers.
| Detail | Information |
|---|---|
| Brand name | Noor’ E Veda |
| Website | https://nooreveda.com/ |
| Operations | Jaipur, Rajasthan |
| @noor_e_veda | |
| Privacy / support email | support@nooreveda.com |
| Phone / WhatsApp | 7852837189 |
| Registered / postal address | Plot No A-95,96 Scheme Narayanpuri, Sirsi Road, Bishanawala, VTC: Sirsi, PO: Sirsi, District: Jaipur, State: Rajasthan. |
| Legal entity name | Noor’ E Veda |
For questions about this Policy or your personal data, write to support@nooreveda.com with the subject line “Privacy Request”.
2. Scope
This Policy applies to personal information collected through:
- Our website and checkout
- Order forms, contact forms, and newsletter sign-ups
- Email, WhatsApp, Instagram Direct Messages, and other support channels
- Payment, shipping, and analytics partners acting on our behalf
- Cookies and similar technologies on nooreveda.com
It does not apply to third-party websites we link to (for example Instagram or payment gateways). Those sites have their own policies.
3. Information We Collect
We collect only what we need to take orders, deliver products, support you, improve the site, and meet legal duties.
3.1 Information you give us
- Identity and contact details: name, email, phone / WhatsApp number, billing and shipping address
- Order details: products, quantities, gift notes, special instructions
- Account details: login email, password (stored in hashed form by the platform), saved addresses
- Communications: messages, unboxing videos and photos sent for refund or return requests, reviews, and feedback
- Marketing preferences: newsletter opt-in or opt-out
- Other details you choose to share (skin concerns, occasion, hamper customisation notes)
3.2 Information collected automatically
- Device and browser type, operating system, language
- IP address and approximate location
- Pages viewed, referring URL, time on site, clicks
- Cookie identifiers and similar IDs
3.3 Information from third parties
- Payment confirmation and limited transaction status from payment gateways (we do not store full card numbers)
- Delivery status and proof of delivery from courier partners
- Public profile details if you contact us from Instagram
We do not knowingly collect sensitive personal data such as health records, biometrics, or government ID numbers unless you voluntarily send them. Please do not send Aadhaar, PAN, or medical reports unless we specifically request a document required by law.
4. Why We Use Your Information
| Purpose | Examples | Legal basis (plain language) |
|---|---|---|
| Process and fulfil orders | Checkout, invoicing, packing, dispatch | Contract |
| Deliver products | Share address and phone with courier | Contract |
| Customer support | Order tracking, product questions, refunds | Contract / legitimate interest |
| Verify refunds and returns | Review unboxing videos and photos | Contract / fraud prevention |
| Payments and accounting | Confirm payment, GST invoices, books | Contract / legal duty |
| Service messages | Order confirmation, dispatch, delay alerts | Contract |
| Marketing (only if you opt in) | New bars, hampers, ritual tips | Consent |
| Improve the website | Analytics, page performance, stock planning | Legitimate interest |
| Safety and compliance | Fraud checks, dispute handling, legal requests | Legal duty / legitimate interest |
We do not sell your personal information.
5. Cookies and Tracking
Our site may use:
- Essential cookies — cart, checkout, login, security
- Preference cookies — language or last-viewed products
- Analytics cookies — traffic and page performance (for example Google Analytics or similar)
- Marketing cookies — only if enabled, for ads or retargeting
You can block or delete cookies in your browser. Essential cookies are needed for checkout. Blocking others may limit some features but will not stop you from browsing product pages.
6. Who We Share Information With
We share personal information only with trusted partners who need it to serve you, and only to the extent required:
- Website / e-commerce platform and hosting provider
- Payment gateways and banks
- Courier and logistics partners (India and international)
- Email / WhatsApp communication tools
- Accounting, GST, and professional advisors
- Government authorities when required by law
- A successor business if the brand is reorganised, merged, or sold (you would be notified where required)
All processors are expected to keep data confidential and use it only for the agreed purpose.
We may also share anonymised or aggregated statistics that cannot reasonably identify you (for example, “most-ordered soap this month”).
7. International Transfers
We ship worldwide. Your information may be processed in India and, where a payment, hosting, or shipping partner is located abroad, in other countries. When that happens, we take reasonable contractual and technical steps to protect your data.
If you order from outside India, you understand that your information will be transferred to and processed in India to complete the order.
8. How Long We Keep Data
We keep personal information only as long as needed for the purpose collected, including:
- Order and invoice records: generally 8 years or as required by tax and company law in India
- Customer support and refund files (including unboxing videos): generally 3 years after the request is closed, or longer if a dispute is open
- Marketing lists: until you unsubscribe or we delete inactive contacts
- Analytics data: according to the tool’s retention setting, typically 14–26 months
When data is no longer needed, we delete or irreversibly anonymise it where practicable.
9. How We Protect Your Information
We use reasonable administrative, technical, and organisational measures, including:
- HTTPS encryption on the website
- Restricted staff access to order data
- Hashed passwords on customer accounts
- Payment handled by PCI-compliant gateways (card data is not stored on our servers)
- Careful handling of unboxing videos used only for claim verification
No online transmission is 100% secure. You are responsible for keeping your account password confidential and for the accuracy of the shipping details you enter.
10. Your Rights
Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other rules that may apply to you, you may request to:
- Access the personal data we hold about you
- Correct incomplete or inaccurate data
- Withdraw consent for marketing
- Request deletion, where the law allows (we may retain records required for tax, fraud, or legal claims)
- Nominate another person to exercise rights on your behalf, where the DPDP Act permits
- Lodge a complaint with the Data Protection Board of India or another competent authority
To exercise a right, email support@nooreveda.com from the address used on your order. We may ask you to verify your identity before acting. We will respond within the time required by law.
Marketing opt-out: use the unsubscribe link in any newsletter or write to us. Transactional emails (order and shipping updates) will still be sent when needed to complete a purchase.
11. Children’s Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided data, contact us and we will delete it where required.
Parents or guardians who buy gifts for minors remain responsible for the account and the information submitted.
12. Product Content and Health Information
Product descriptions, rituals, and Ayurvedic ingredient notes are for general wellness education. They are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease. Do not send us detailed medical histories through the website. If a product causes irritation, stop use and consult a qualified practitioner.
13. Third-Party Links and Social Media
Instagram, payment pages, and courier tracking sites are outside our control. Review their privacy policies before sharing information there. If you message us on Instagram, that platform’s terms also apply.
14. Changes to This Policy
We may update this Policy when our practices, products, or the law change. The “Last updated” date will change and the new version will be posted on this page. Continued use of the website after an update means you accept the revised Policy. Material changes may also be announced by email or site notice where appropriate.
15. Contact for Privacy Matters
Noor’ E Veda
Email: support@nooreveda.com
Phone / WhatsApp: 7852837189
Address: Plot No A-95,96 Scheme Narayanpuri, Sirsi Road, Bishanawala, VTC: Sirsi, PO: Sirsi, District: Jaipur, State: Rajasthan.
Website: https://nooreveda.com/
If you are unhappy with our response, you may approach the relevant consumer forum or the Data Protection Board of India, as applicable.
