Last updated: 10 September 2026
Website: https://nooreveda.com/

At Noor’ E Veda we pour each bar and blend each ritual product in small batches. Because our soaps, bath salts, facial bombs, and hampers are hygiene and personal-care products, returns are limited. We will always help when something is wrong with the order — but we must be able to verify the issue fairly.

Important: Every refund or return request must include a complete unboxing video. Requests without a valid unboxing video will not be approved.

1. Policy in One Minute

• Inspect the parcel as soon as it arrives.
• Record a continuous unboxing video before you discard packaging.
• Raise a request within 48 hours of delivery.
• Eligible issues: damaged in transit, defective product, wrong item, missing item, or a packing error we made.
• Opened, used, or “changed mind” orders are not eligible, except where the unboxing video clearly shows a defect or error at the moment of opening.
• If approved, we offer a replacement (subject to stock) or a refund to the original payment method.

2. Why an Unboxing Video Is Mandatory

Handcrafted soaps and bath products cannot be resold once the seal is broken. An unboxing video protects both you and us. It lets us confirm:

• The parcel reached you in the courier’s packing
• The issue existed at opening (damage, leakage, wrong or missing item)
• The claim is genuine

This requirement applies to all refund and return requests, including prepaid and cash-on-delivery orders, India and international shipments, and hamper orders.

3. How to Record a Valid Unboxing Video

Your video must meet all of the following. Incomplete videos will be rejected.

1. Record on your phone in one take. No cuts, no pauses, no edited clips, no voice-over added later.
2. Start with the fully sealed outer courier bag or box. Do not open anything before you press record.
3. Clearly show:
   • The shipping label / AWB number
   • Recipient name and address on the packet
   • Order number if printed on the label or invoice pouch
4. Slowly rotate the sealed packet 360° so all sides are visible (tears, crushing, wet patches, tape).
5. Open the outer packet on camera.
6. Show every inner box, wrap, and product without leaving the frame.
7. Show the invoice / packing slip.
8. Show each product label, weight, and quantity.
9. If something is damaged, hold the damaged area close to the camera for several seconds.
10. If an item is missing or wrong, show the full contents and the invoice line by line.
11. Keep the video in focus, with enough light. Duration is usually 45–180 seconds.
12. Do not stop recording until every item has been shown.

Still photos alone are not enough. You may attach extra photos in addition to the video.

Do not unwrap, wet, cut, or use any product before or during the video if you intend to claim.

4. How to Raise a Request

Write to us within 48 hours of the delivery date shown by the courier.

Please include:

• Full name and order number
• Registered phone and email
• Date of delivery
• Clear description of the issue
• The unboxing video (WhatsApp file, Google Drive / WeTransfer link, or email attachment)
• 2–4 extra photos if useful
• Bank / UPI details only if we specifically ask (for refunds that cannot go back to the original method)

We aim to acknowledge complete requests within 1–2 business days.

5. What Is Eligible

We may approve a refund or replacement when the unboxing video shows one of the following:

• Product arrived broken, melted beyond normal handmade variation, leaked, or crushed in transit
• Clear manufacturing defect (for example, a bar that crumbles on first untouched handling, missing label that should be present, or contamination visible at opening)
• Wrong product sent
• Item billed but missing from the parcel
• Duplicate charge for the same order
• Order cancelled by us because we cannot fulfil it
• Parcel marked delivered but not received — after we complete a courier investigation (unboxing video is not possible in this case; other proof will be required)

Handmade soaps may differ slightly in shade, swirl, weight (within a reasonable range), and aroma strength from photographs. Those natural variations are not defects.

6. What Is Not Eligible

We cannot accept refunds or returns for:

• Change of mind, “ordered by mistake”, or dislike of fragrance after opening
• Products that have been used, wet, cut, grated, or removed from their original wrap
• Requests without a valid, continuous unboxing video
• Requests raised after 48 hours of delivery (except a proven courier “delivered but not received” case)
• Minor handmade differences in colour, size, texture, or scent
• Allergic reaction or unsuitability for a particular skin type, unless a hidden defect is proven at unboxing (always patch-test; see Terms)
• Free gifts, samples, and promotional items except where the paid item itself is eligible
• Sale, clearance, or “final sale” items marked as non-returnable, except for wrong or damaged goods shown in the video
• Incorrect address, unreachable phone number, or refusal to accept the parcel
• Damage that occurs after delivery because of storage, heat, water, or mishandling
• International customs delay, duty, or seizure (see Section 10)

Personal-care and hygiene products that are opened and used cannot be restocked. That is why video proof at the moment of opening is essential.

7. Hampers and Sets

If one item in a hamper is damaged or missing:

• The unboxing video must show the full hamper as opened
• We may replace only the affected item or refund that item’s value
• We do not accept return of the remaining unused items solely because one piece was wrong

If the entire hamper is wrong, the same video rules apply to the complete box.

8. Review, Replacement, and Refund

Review
We inspect the video and order record. We may ask one follow-up question or a short extra clip if a label or corner is unclear. We typically complete the review within 3–5 business days after receiving a complete video.

Replacement
Where stock allows, we prefer to send a replacement at no extra product cost. Replacement shipping within India is usually borne by us for approved claims. International replacement shipping is confirmed case by case.

Refund
If replacement is not possible or you request a refund after approval:

• Prepaid orders are refunded to the original payment method where the gateway allows
• If that is not possible, we may refund by UPI / bank transfer to the account name that matches the order
• Cash-on-delivery refunds are issued by UPI or bank transfer after verification
• Approved refunds are initiated within 7–10 business days after approval. Banks and gateways may take additional time to credit the amount.

We refund the product value approved for the claim. Original shipping charges are refunded only when the error was ours or the goods were damaged or missing at delivery. Payment gateway fees charged to us on the original transaction may be deducted only where the law allows and only if disclosed at the time of approval.

9. Returning a Product (When We Ask You To)

Most approved claims are settled by replacement or refund without asking you to ship the soap back (hygiene and shipping cost). If we do ask for a return:

• Do not use the product
• Pack it in the original wrap if possible
• Share the return tracking number
• Return shipping for an approved, video-verified defect is arranged or reimbursed by us as agreed in writing
• Unapproved or incomplete returns sent without our written go-ahead will not be refunded and may not be sent back

10. Shipping Damage, Lost Parcels, and International Orders

• In transit damage: unboxing video from the sealed packet is required.
• Lost in transit / marked delivered but not received: tell us within 48 hours of the “delivered” scan. We will open a courier trace. Refund or reship depends on the courier’s report.
• International orders: customs duties, taxes, and brokerage are the customer’s responsibility unless we have clearly stated otherwise. We cannot refund duty paid to a foreign customs authority. Delays at customs are not treated as non-delivery until the courier confirms the parcel cannot be released.
• Wrong address: if the parcel is returned to us, we may reship after you pay fresh shipping, or refund the product value minus outbound shipping and any payment charges.

11. Cancellations

• You may request cancellation before the order is packed or handed to the courier.
• Write to support@nooreveda.com with your order number.
• Once dispatched, the order cannot be cancelled. You may wait for delivery and use this Policy only if an eligible issue appears in the unboxing video.
• If we cancel because an item is out of stock, we will offer a substitute (with your consent) or a full refund of the amount paid for that item.

12. Failed Delivery and Refusal

If the courier cannot reach you after reasonable attempts, or you refuse the parcel without a documented transit issue:

• The order may be returned to us
• A refund, if any, will deduct outbound and return shipping
• A new dispatch will require fresh shipping charges

Please keep your phone reachable on delivery day.

13. Fraud and Misuse

We may refuse a claim, close an account, and notify payment partners or authorities if we reasonably believe a request is false, the video is edited or recycled from another order, or products were used and then presented as damaged.

14. Consumer Rights

This Policy does not take away rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, or other mandatory law. It explains how we handle claims in practice, including the proof we need for hygiene products.

15. Contact — Refunds and Returns

Noor’ E Veda
Email: support@nooreveda.com
WhatsApp: 7852837189
Address: Plot No A-95,96 Scheme Narayanpuri, Sirsi Road, Bishanawala, VTC: Sirsi, PO: Sirsi, District: Jaipur, State: Rajasthan.
Website: https://nooreveda.com/

Keep your order number handy. A complete unboxing video is the fastest way for us to help you.